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Development Aid

technical assistance

Note that Tier III technicians have the identical accountability as Tier II technicians in reviewing the work order and assessing the time already spent with the shopper in order that the work is prioritized and time administration is sufficiently utilized. If it is at all attainable, the technician will work to resolve the problem with the shopper as it could turn out to be obvious that the Tier I and/or Tier II technicians simply failed to discover the right answer. Upon encountering new issues, nevertheless, Tier III personnel must first determine whether or not or not to solve the issue and may require the client’s contact info in order that the technician can have enough time to troubleshoot the problem and find a solution.

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